Privacy Policy for MyDailyUptime

This Privacy Policy applies to personal data collected through our website, platform, dashboards, account workflows, support requests, public status pages hosted or powered by MyDailyUptime, forms, newsletters, and other marketing interactions. It does not apply to third-party websites, products, or services linked from our site.

We may collect information you provide directly, service and monitoring data, technical and usage data, and payment and billing data.

A. Information You Provide Directly

• Your name
• Email address
• Company or business name
• Account login details
• Billing information
• Team member information
• Support messages and attachments
• Enquiry form submissions
• Newsletter or subscriber information
• Any other information you choose to provide

B. Service and Monitoring Data

• Monitor names and descriptions
• URLs, domains, endpoints, ports, and IP addresses
• SSL and certificate-related data
• Alert routing and notification preferences
• Status page configuration
• Incident titles, updates, and maintenance notices
• Integration and webhook settings
• Workspace and team settings

C. Technical and Usage Data

• IP address
• Browser type and version
• Operating system and device type
• Referral source and pages viewed
• Actions taken within the platform
• Date and time of access
• Logs, diagnostics, and performance data
• Cookie and tracking-related data

D. Payment and Billing Data

If you subscribe to a paid plan, payment processing is handled by Stripe. We may receive limited billing-related information such as customer name, billing email address, billing address where applicable, subscription status, invoice and payment status, and transaction-related identifiers. MyDailyUptime does not store your full card details on its own systems.

4. How We Use Your Information

• Provide, operate, and maintain MyDailyUptime
• Create and manage accounts, workspaces, and subscriptions
• Configure monitors, alerts, incidents, and status pages
• Send transactional emails, notifications, alerts, and service messages
• Respond to support requests and customer enquiries
• Process payments, subscriptions, and invoices
• Improve our platform, website, and user experience
• Monitor service performance and platform security
• Detect, prevent, and investigate fraud, spam, abuse, and other harmful activity
• Comply with legal and regulatory obligations
• Send marketing emails or product updates where permitted by law

5. Lawful Bases for Processing

• Contract - where processing is necessary to provide our services or manage your account
• Legitimate interests - for business operations, security, service improvement, support, and fraud prevention
• Consent - for optional marketing communications or certain cookies
• Legal obligation - where required by applicable laws or regulations

6. Cookies and Analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, improve functionality, and understand how our website and platform are used. We use Google Analytics to help measure usage and improve our services. You can manage cookies through your browser settings, and where required we may present a cookie notice or consent tool.

7. Email Communications

We may send service-related emails, support replies, onboarding communications, subscriber emails, newsletters, and marketing communications. You can unsubscribe from marketing emails at any time, but essential service-related emails may still be sent.

8. How We Share Information

MyDailyUptime does not sell personal data. We may share personal data only where necessary to operate our business and provide our services, including with Stripe, Google Analytics, email delivery providers, hosting and infrastructure providers, security and anti-abuse providers, support providers, and professional advisers.

9. International Data Transfers

Your information may be processed in countries outside your own country of residence. Where required by law, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal data.

10. Data Retention

We retain personal data only for as long as reasonably necessary to provide the services you request, maintain records, resolve disputes, enforce our agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

11. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, disclosure, loss, or alteration. However, no system can be guaranteed to be completely secure.

12. Public Status Pages and User Content

MyDailyUptime allows users to publish incidents, maintenance notices, and other updates on public-facing status pages. Any information you choose to publish publicly may be accessible to anyone who visits that page, so you should avoid posting personal or confidential information publicly unless you are comfortable disclosing it.

13. Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing
• Restrict processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant supervisory authority

14. Children's Privacy

MyDailyUptime is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps.

15. Third-Party Links and Services

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and you should review their privacy policies before providing them with your information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices. When we make updates, we will revise the "Last updated" date at the top of this page.

17. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact MyDailyUptime via our contact page.