Without Incidents
- Updates buried in chat
- Ownership is unclear
- Customer messages are disconnected
- Evidence is hard to find later
The problem
Outages move fast. Scattered response slows teams down.
When something breaks, teams need to coordinate quickly. But incident response often gets spread across chat messages, manual notes, dashboards, and disconnected customer updates.
That makes it harder to know what happened, who owns the response, what customers have been told, and what still needs attention.
MyDailyUptime Incidents brings the response together in one organised workflow, so your team can investigate, communicate, resolve, and review with less confusion.
With Incidents
- One central incident record
- Clear owner and severity
- Connected notes and evidence
- Customer updates stay organised
Built Into MyDailyUptime
- Failed monitors can lead to incidents
- Runbooks guide the response
- Status pages keep customers informed
- RCA Assist supports review afterwards
What Incidents do
A structured record for every service disruption
An incident gives your team a clear place to manage a service problem from the moment it is detected through to resolution.
It can capture the affected service, current status, severity, customer-facing messages, internal notes, ownership, monitor history, linked runbooks, evidence, and resolution details.
Instead of relying on memory or searching through chat history, your team can see the state of the incident in one place.
Incident status tracking
Track each issue from investigating to monitoring, resolved, or closed, so everyone knows the current state.
Severity and affected services
Set the severity and connect the incident to the services, monitors, or status pages that customers rely on.
Internal investigation notes
Capture technical findings, decisions, evidence, timestamps, and updates while the issue is being investigated.
Customer-facing updates
Publish clear updates to your status page so customers know what is happening and what to expect.
Ownership and response leads
Assign responsibility so your team knows who is investigating, communicating, and reviewing the incident.
Connected review workflow
Use incident context, monitor history, runbook notes, and evidence to support RCA Assist after resolution.
How it works
From failed monitor to resolved incident
Detect and open the incident
Your team can create an incident manually or respond from a failed monitor when something starts failing or degrading.
Confirm impact and ownership
Set the affected service, severity, current status, and response owner so everyone knows what is happening and who is leading it.
Investigate and communicate
Use monitor history, internal notes, evidence, and linked runbooks while publishing customer updates when users need to know.
Resolve and review
Record the recovery details, then use RCA Assist to turn incident context into a clearer post-incident review and follow-up actions.
Product workflow
One organised workspace for every incident
Incidents are not just a log. They are the operational workspace for managing disruption.
Incident types
Built for the disruptions your team needs to manage
Website outages
Manage full or partial downtime affecting your website, app, landing pages, or customer dashboard.
Degraded performance
Track slow response times, latency spikes, timeout errors, and services that are still online but performing poorly.
Failed monitors
Turn failed website, API, SSL, heartbeat, or cron checks into a structured incident response.
Provider issues
Manage disruptions caused by hosting providers, CDNs, payment processors, email services, DNS providers, or third-party APIs.
Customer-impacting bugs
Coordinate investigation and communication for bugs that affect access, performance, reliability, or core product workflows.
Security or infrastructure events
Track urgent infrastructure work, access issues, platform instability, or reliability problems that need coordinated follow-up.
Incident records
See what was detected, when it recovered, and what happened next
Incident response becomes harder when the basic facts are scattered. MyDailyUptime Incidents gives your team a clear incident record with the detected time, recovery time, impact level, duration, monitor source, update history, and RCA status.
That record helps your team understand the outage using the same information your app already captures.
Incident details
- Detected and recovered times
- Impact and duration
- Affected monitor or service
- Resolved and RCA status
Response actions
- Open Root Cause Assist
- Review incident updates
- Connect monitor evidence
- Prepare customer communication
Review context
- Understand how long the issue lasted
- See which service was affected
- Keep post-incident work connected
- Use facts instead of memory
Customer communication
Keep customers informed while your team investigates
Customers do not always need every technical detail, but they do need clear, timely communication.
With MyDailyUptime Incidents, your team can publish customer-facing updates as the situation develops. This helps reduce support pressure, set expectations, and show customers that the issue is being actively managed.
Investigating updates
Let customers know your team is aware of the issue and looking into it.
Identified updates
Explain when the cause has been found and what your team is doing next.
Monitoring updates
Tell customers when a fix has been applied and the service is being watched.
Resolved updates
Close the loop with a clear final update once the incident is over.
Connected response
Connect alerts, runbooks, and response in one workflow
Incidents work best when they are connected to the rest of your uptime workflow. A failed monitor can trigger investigation, the right runbook can guide the response, and status page updates can keep customers informed.
Everything stays connected to the same incident, giving your team a cleaner record and a more consistent response.
Monitor detects problem
- Failed check
- Slow response
- Missed heartbeat
- SSL issue
Incident workspace
- Severity
- Owner
- Incident details
- Notes
- Customer updates
Runbook and RCA
- Follow response steps
- Collect evidence
- Review incident details
- Create follow-up actions
RCA Assist
Turn incidents into operational learning
Once an incident is resolved, your team still needs to understand what happened and how to prevent it from happening again.
Because MyDailyUptime Incidents keeps monitor history, notes, updates, ownership, and evidence connected, RCA Assist has better context to support a clearer post-incident review.
Team benefits
Coordinate faster. Communicate clearly. Learn from every outage.
Keep everyone aligned
Incidents give your team one place to see what is happening, who owns the response, and what still needs attention.
Improve customer communication
Publish clear updates as the situation develops instead of waiting until the issue is fully understood.
Investigate with better context
Connect monitor failures, notes, severity, affected services, and evidence to the same incident record.
Reduce repeated mistakes
After resolution, use incident context and RCA Assist to identify follow-up actions and improve future reliability.
Create accountability without chaos
Assign owners, track decisions, and keep response work visible without relying on scattered messages.
Status pages
Update your status page from the incident workflow
When customers are affected, your team can publish incident updates to a MyDailyUptime status page. This gives users a clear place to check what is happening, which services are affected, and when the issue is resolved.
Operational history
Build a cleaner record of service reliability
Every incident becomes part of your operational history. Your team can look back at what happened, how long it lasted, what was communicated, which services were affected, and what follow-up work was identified.
That history helps your team spot patterns, validate improvements, and make better decisions about reliability over time.
Review past incidents
Understand previous outages, degraded performance, and customer-impacting issues.
Identify recurring problems
See which services or workflows repeatedly cause disruption.
Improve future response
Use past incident records to improve runbooks, monitoring, communication, and prevention work.
Give every incident a clear place to be managed
MyDailyUptime Incidents helps your team coordinate response, communicate clearly, connect evidence, and turn outages into better operational learning.